Terms and conditions

CHECK-IN

– Unless there are special needs of our guests, rooms will be delivered between 15:00 and 18:00. However, please inform us in advance, in the morning, of your arrival time.

– Customers are requested, upon arrival, to provide proof of identity in order to complete the P.S. form and to regularise payment of the booked stay at the same time.

– The agreed price for a stay in our facilities includes the use of the room and bathroom, the provision of towels and bed linen, the use of TV and air conditioners/heat pumps, and the use of all bathroom accessories.

– There are no timetables to be observed when entering and leaving the facility; guests may leave and return as they wish.

– It is also not permitted, for reasons of public safety, for guests to let other people into the suites at any time.

CHECK-OUT

– Please note that, on the day of departure, rooms must be vacated by 10.30 a.m. to allow for cleaning and handover to new arrivals.

– A correct and civilised use of the toilets is recommended, avoiding throwing anything into the toilet (use the bins provided).

– Inside the bedroom and bathroom you will find at your disposal: blankets, pillows, towels, personal hygiene products, etc. For any other needs please do not hesitate to ask, we will do our best to accommodate you.

CLEANING SERVICE

– Room cleaning and tidying up is scheduled from 10 a.m. to 12 p.m., after which time it will no longer be possible to use the service. Tidying up every 3 days and daily room arrangement.

NORMS

– It is prohibited inside the premises to: SMOKE

– Silence is recommended during the canonical hours 22:00 – 08:00 and 14:00 – 16:00. In any case, please behave in such a way that at no time of the day and in no way damages the peace and quiet of others.

– At the end of the stay, the keys must be returned. Loss of keys will be charged. Take care to turn off the room lights, air conditioners, TVs, and other equipment when you are away from the rooms.

– No liability is accepted for the loss, theft or damage of items belonging to you.

– We are not liable for any inefficiency due to total or partial failure of supplies such as gas, electricity, water, telephone line or internet connection beyond our control.